Standardizing Chemotherapy Education to Improve Patient Satisfaction at an Ambulatory Oncology Center

This quality improvement project implemented a standardized chemotherapy class for newly diagnosed patients receiving oncology care at an urban ambulatory oncology center. Results showed high scores on patient satisfaction questions derived from the Consumer Assessment of Healthcare Providers and Systems Cancer Care Survey, increased scores postimplementation on three patient satisfaction measures from data sourced from Press Ganey, and positive nurse satisfaction feedback.